Return valuable time to your colleagues
Are these statements made by colleagues familiar to you: ‘While logging on I always go and grab a coffee’ or ‘The system is crashing again’? Employees that use systems to get their day-to-day work done often have to wait due to a slow system. Have you ever calculated how much time and money this costs? If IT processes would be 10% faster, what impact would that have on employees, the organization, and productivity?
Tuuring’s performance management solution allows you to return valuable time back to your colleagues. In this article, we will explain how to do this.
Insight into the complete system
The IT department often looks at situations from a technical perspective during day-to-day management, the rollout of updates, or transitioning to a new application. The update is necessary because of security reasons, bug fixes, or complaints from a department. What the impact on the workspace is, often remains unknown, and is difficult to measure. The improvement has been made, often the result is marginal, but fortunately, everything keeps functioning properly. Could this possibly be made smarter? You would have to map workspace performance and measure it after the update. Has the system truly become faster, and what effects does it have for employees and the organization.
Every day 8.000 service employees log on to a global service provider’s system before they are able to start working. On average this takes 4 minutes, which comes down to 32.000 minutes lost. This adds up to 530 hours x an average hourly wage of €30, so €15.900 per day. If you could reduce the time it takes to log on by 20 seconds, that would already save €1500 a day, and the employees would save 2.700 minutes!
Optimizing performance with big application data
During this time an increasing amount of pressure has been put on employees to work efficiently and to perform better. The focus often lies on their personal qualities, mindset, and motivation, but not so much on the IT systems which they have to use daily. Healthcare workers who log on to the EPD to request information 40x per day lose a lot of time to conduct treatments if they have to wait for 30 seconds every time they try to log on. Even doctors could have more time for their patients if their systems would be only 10% faster. Think about how many extra patients or clients could be helped. It is time for organizations to start optimizing the overall application performance.
Did you know that performance information of the application performance is often present? It tells you how much the server load is, how many users there are and how many daily requests there are. However, this information is not used proactively, although it provides plenty of possibilities. Optimizing systems and applications leaves you with employees that are more satisfied, there is more time for the client/patient, and the number of complaints IT receives decreases. You can also see the number of spare minutes in real-time on a dashboard, and share this information with your colleagues. This positively affects the business operations.
How to get started with Business performance analytics?
You can get started with the optimization of all processes yourself, but that will take you several months. However, there is a faster solution. Tuuring has a number of links available to analyze and improve your systems. We start off with a benchmark period on different elements of your systems. By doing so we measure the impact of applications and user behavior. Based on the obtained data we start an improvement period, and after that, we measure the results.
We can often see improvements within a few weeks, and give you an insight into these improvements through a dashboard. Occasionally this is not possible, not everything can be made faster. For instance, extra security layers or critical processes have to be functioning at all times. Together with you, we will determine which applications are important for which employees.
Do you want to proactively start using business performance analytics? Please contact Tuuring’s team for a non-binding introductory appointment.